ID: 279452

Customer Service Representative French (m/f) - Microsoft Office 365 Sales and Retention in Münster, Germany

Voll- / Teilzeit, befristeter Vertrag, Kundenbetreuung, Call Center, Service Center, Arvato Direct Services Münster GmbH, Nordrhein-Westfalen, Münster

Your challenge:

Would you like to be part of an international team with good career opportunities in an internationally recognised company? Then start working for Arvato! More than 600 employees in Münster, Germany work in different departments providing professional assistance to our customers within Europe and beyond.

Join our French Team (Microsoft Office 365/ Sales and Retention) supporting Microsoft business customers with inquiries about innovative business software solutions, licensing and purchasing options, trials and cancellations.   

  • Support of business customers via inbound phone and chat

  • Identifying potential business deals for our network of solution providers

  • Use of sophisticated business tools (CRM system, phone and chat system, knowledge databases, etc.)

  • Documenting and processing business customer details and transaction data

  • Building and updaiting detailed knowledge of available business software solutions and internal processes

Your profile:

  • Excellent French language skills (spoken and written) on native speaker level

  • Good English language skills (for training and internal communication on an international team)

  • Target-driven

  • Professional business communication skills

  • Good PC skills (usage of web-based tools and MS-Office)

  • Sufficient typing skills

  • Experience in business sales or business consulting beneficial

  • Basic understanding of modern technology

About our company:

We are Arvato! We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Drawing on profound experience and know-how we deliver numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or ask a question about a purchase in an online shop, there is a good chance that we provide this service behind the scenes.

On the phone, by e-mail, live chat or via social media, we make sure that consumers and business clients are satisfied on five continents in more than 35 languages.

But most important for our success are our 45,000 employees at more than 100 locations, who add value for us and our clients as creative problem solvers. As part of the international Bertelsmann media group, we always pursue a long-term perspective.

What we offer:

  • Attractive financial incentive plan with un-capped monthly bonus based on your success

  • Integration in an international team, multicultural environment

  • Word-class certified sales and communication training as well as ongoing on-the-job coaching and qualification

  • Great career opportunities for further advancement within the company

  • Corporate healthcare management (medical checkups, vaccinations etc.)

  • Great community (company sports, regular company parties and team events)

  • Free German courses twice a week

  • Relocation package, including one month of free accomodation to ensure a smooth start at Arvato in Münster

  • Employee relationship management to support your relocation to Germany (registration, opening a bank account, finding suitable accomodation etc.)

Submit application to:

Arvato Direct Services Münster GmbH

Human Resources

Mirjam Rühl

Höltenweg 33

48155 Münster

phone: 0049 (0)251 5004 47040

We welcome all applicants who are willing to contribute to the diversity of our company.

Please send your CV including a covering letter, salary expectation and earliest possible starting date to

Visit us on Facebook "Arvato in Münster" or find us on our Website


Online Empfehlungen

Dies ist eine exclusive Möglichkeit auf unserer internen und externen Create Your Own Career Karriere Seite eine Empfehlung für eine Stellenausschreibung zu erhalten. Dies ist das Erste mal in der Bertelsmann Geschichte, dass wir einen einfachen und effizienten Empfehlungsprozess Firmen übergreifend innerhalb von Bertelsmann anbieten.

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