ID: 276253

Training and Quality Manager (m/f)

Führungskräfte, Vollzeit, unbefristeter Vertrag, Unternehmensführung & Management , Call Center, Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

We are looking for a motivated, creative and data-driven colleague with strong communication skills, acting as a Training and Quality Manager (m/f) as part of our international account leadership team. Your daily tasks are, but not limited to:

  • Lead training, quality and policy department consisting of a team of 25+ people

  • Create concepts, training plans as well as the respective materials to increase service quality and productivity in the international operations unit consisting of more than 900 people

  • Build and adjust the department's organizational structures, processes and communication in an international and rapidly growing business

  • Coordinate internally with training, quality and policy departments within Arvato's global site network

  • Build and maintain excellent relationships with the client

  • Establish objectives and goals for the team

Your profile:

  • Several years of management experience in a similar position in a customer service environment

  • Strong leadership skills are essential

  • Very good English language skills

  • Excellent interpersonal and communication skills

  • Analytical and problem-solving ability

  • Ability to drive process improvements

  • Excellent organizational skills

  • Hands-on mentality and empathy

About our company:

As Europe`s leading customer relationship management partner, Arvato CRM Solutions offers tailormade customer communication and digital service solutions for any requirement. On behalf of its clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels.

The international network of service centers includes around 43,000 employees at more than 100 locations. Businesses representing many different industries rely on our integrated solution portfolio and our longstanding expereince. Our customers range from telecommunication firms and healthcare companies to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Arvato CRM Solutions is part of the service provider Arvato -  a division of the international media Group Bertelsmann.

You are interested in working for a growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business?

In exchange, we expect an informative application from you, including salary requirements and the earliest possible starting date. Please click on the link to apply online.

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Markus Jeroma 

Wohlrabedamm 32 | 13629 Berlin


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