ID: 275813

Customer Service Representatives (m/f) - English

Berufseinstieg/Trainee, Voll- / Teilzeit, befristeter Vertrag, Kundenbetreuung, Call Center, Service Center, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

You are looking for a new challenge? Then this will be the perfect job for you.

We are searching for friendly and motivated Inbound Customer Service Representatives (m/f). 

Your task will be as follows:

  • Providing customer support in an interesting an innovative sector.

  • After an intensive training you will answer customer inquiries and questions via phone, chat and e-mail.

  • Successful troubleshoot with first call resolution.

  • You enter and update the necessary client information in our system.

  • You provide excellent customer service at all times and ensure customer satisfaction.

Your profile:

  • Excellent English language skills (spoken and written) on native speaker level.

  • Customer service affinity is one of your strong suits and you are able to grasp new knowledge in short time.

  • You are able to manage customer information with a high level of attention to detail.

  • You are familiar with PCs, including MS Windows Operating Systems and the internet.

About our company:

Behind Arvato CRM Solutions are numerous services that you use every day: for example, every time customers book a flight, extend a phone contract, or want to make a complaint about shoes they ordered in an online shop, there's a good chance that we as service providers are working behind the scenes.

On behalf of our clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients, on five continents in over 35 languages. On the phone, by e-mail or post, or in livechat as well as on social media, around 43,000 employees at over 100 locations support our clients every day in offering excellent customer service. Arvato CRM Solutions is part of the service provider Arvato - a division of the international media group Bertelsmann.

What we offer:

  • Integration with an international team in a multicultural environment.

  • Intensive introduction period and training from the outset.

  • Great career opportunities.

  • An attractive benefits package.

  • We support you in order to ensure a smooth beginning at Arvato in Berlin.

  • Very good accessibility plus a discounted public transportation ticket.

Are you interested to be part of our international team in a multicultural environment?

Please send your e-mail application to

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin | Boris Kirchner

Wohlrabedamm | 13629 Berlin


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