ID: 273313

Service Delivery Manager (m/f)

Führungskräfte, Vollzeit, unbefristeter Vertrag, Unternehmensführung & Management , Call Center, Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:

Would you like to be part of an international team with good career opportunities?

This role will involve leading an operations team. Major elements of this role will be process improvement and the driving of outstanding operational support and customer satisfaction internally to the client and externally.

  • An interesting and exciting job in a growing and innovative sector

  • Deliver first class customer service to Arvato`s customers and partners

  • Build and maintain good relationships with the client - a leading social media platform

  • Manage the career growth and development of the leadership team

  • Establish objectives and goals for the team

  • Maximize productivity levels within the team

Your profile:

  • Several years of management and leadership experience in a similar position in a customer service environment

  • Strong leadership skills essential

  • Demonstrated ability to drive process improvements

  • Knowledge of German labour laws

  • Demonstrated knowledge of dealing with the workers' council

  • Very good German and English language skills

  • Excellent interpersonal and communication skills

  • Analytical and problem-solving ability

  • Excellent organizational skills

About our company:

As Europe`s leading customer relationship management partner, Arvato CRM Solutions offers tailormade customer communication and digital service solutions for any requirement. On behalf of its clients, Arvato CRM Solutions currently maintains relationships with over 600 million consumers and business clients on five continents in over 35 languages, on all classic communication channels as well as on online and social media channels.

The international network of service centers includes around 43,000 employees at more than 100 locations. Businesses representing many different industries rely on our integrated solution portfolio and our longstanding expereince. Our customers range from telecommunication firms and healthcare companies to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Arvato CRM Solutions is part of the service provider Arvato -  a division of the international media Group Bertelsmann.

You are interested in working for a growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business?

In exchange, we expect an informative application from you, including salary requirements and the earliest possible starting date. Please click on the link to apply online.

Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin

Wohlrabedamm 32 | 13629 Berlin


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