ID: 273313

Operations Manager (m/f)

Führungskräfte, Vollzeit, unbefristeter Vertrag, Unternehmensführung & Management , Call Center, Management, Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin, Berlin, Berlin

Your challenge:



This role will involve leading an operations team. Major elements of this role will be process improvement and the driving of outstanding operational support and customer satisfaction internally to the client and externally.


  • An interesting and exciting job in a growing and innovative sector

  • Deliver first class customer service to Arvato`s customers and partners

  • Build and maintain good relationships with the client - a leading social media platform

  • Manage the career growth and development of the leadership team

  • Establish objectives and goals for the team

  • Maximize productivity levels within the team

Your profile:


  • Several years of management and leadership experience in a similar position in a customer service environment

  • Strong leadership skills essential

  • Demonstrated ability to drive process improvements

  • Knowledge of German labour laws

  • Demonstrated knowledge of dealing with the workers' council

  • Very good German and English language skills

  • Excellent interpersonal and communication skills

  • Analytical and problem-solving ability

  • Excellent organizational skills

About our company:



We design, deliver and differentiate customer service on behalf of the world’s most respected brands. Building on technology, we provide classic customer communication as well as digital solutions such as social media and online channels, robotic process automation, chatbots and analytics. Arvato CRM Solutions employs approximately 45,000 people, who make sure that customers are satisfied at more than 100 sites in 27 countries and in 35 languages. 




Well-known analysts, such as the Everest Group, classify Arvato CRM Solutions as a leading supplier in the customer service and customer experience sector. Our clients range from telecommunication and healthcare companies to energy suppliers, banks and insurance companies, e-commerce retailers and the airline industry. Arvato CRM Solutions is part of Arvato, the world’s third-largest business process outsourcing (BPO) supplier with revenues of 3.8 billion euros. Arvato provides customer services, supply chain solutions, financial services, and IT solutions and is a division of the international media group Bertelsmann.

You are interested in working for a growth-oriented enterprise with all the advantages of an established international media company and you want to participate in shaping our business?



In exchange, we expect an informative application from you, including salary requirements and the earliest possible starting date. Please click on the link to apply online.



Arvato Direct Services Potsdam GmbH Betriebsstätte Berlin

bewerbungen-berlin@bertelsmann.de

Wohlrabedamm 32 | 13629 Berlin



 
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